Remote Patient Support Specialist

Rugiet Health; Austin (TX); Remote; USD 23,419 - 26,174; Full time

Benefits offered by this job

Monthly team contests with prizes

Health, dental, and vision coverage

401(k) program

3 weeks of PTO

Job summary

A telemedicine company is seeking a compassionate Patient Support Agent to provide outstanding care and support to patients. The role involves serving as the primary point of contact, resolving inquiries efficiently, and guiding patients throughout their healthcare journey. Ideal candidates have experience in customer service, strong communication skills, and a commitment to patient-centered care. Join a growing team in a remote environment with competitive pay and benefits.

Qualifications

• Experience in customer service or patient support, preferably in healthcare.
• Exceptional verbal and written communication skills.
• Proven ability to empathize and resolve issues under pressure.
• High attention to detail and accuracy in documentation.
• Ability to work independently and collaboratively.

Responsibilities

• Serve as the first point of contact for patient inquiries.
• Provide empathetic, patient-centered support.
• Resolve issues efficiently by collaborating with internal teams.
• Document patient interactions in the CRM system accurately.
• Guide and educate patients on treatment plans.

Skills

Customer service experience

Communication skills

Problem-solving ability

CRM software proficiency

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree

Tools

Zendesk

Salesforce

Microsoft Office Suite

Google Workspace

Job description

A telemedicine company is seeking a compassionate Patient Support Agent to provide outstanding care and support to patients. The role involves serving as the primary point of contact, resolving inquiries efficiently, and guiding patients throughout their healthcare journey. Ideal candidates have experience in customer service, strong communication skills, and a commitment to patient-centered care. Join a growing team in a remote environment with competitive pay and benefits.