Remote Patient Support Specialist (6-Month Contract)

Ro; New York (NY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

ICHRA medical benefits

401(k) with company match

Job summary

Ro is seeking a Patient Support Specialist to guide patients through Ro’s platform, including accounts, orders, billing, and treatment plans. You’ll work mainly via email and phone, ensuring accurate, empathetic assistance while escalating when clinical or technical issues arise.

The role is full-time with about 40 hours weekly, incorporating 4x10 shifts and occasional in-person collaboration from NY HQ; remote work is supported nationwide in the US.

Qualifications

• 1–2 years in a remote/hybrid customer-facing role.
• Experience supporting customers or patients across multiple channels with empathy and clarity.
• Strong customer focus and problem-solving skills.
• Ability to learn and navigate multiple systems; comfort with AI knowledge bases.

Responsibilities

• Manage patient interactions across email, phone, live chat, and internal platforms.
• Deliver a best-in-class patient experience with empathy, accuracy, and sound judgment.
• Support onboarding, product education, orders, billing, and general troubleshooting.
• Escalate issues through proper channels and maintain documentation per policy.
• Stay current on Ro initiatives and provide timely, accurate support.
• Balance quality with efficiency in a high-volume, metrics-driven environment.
• Collaborate with teammates and cross-functional partners for continuous improvement.
• Participate in coaching and training to improve performance.

Skills

Customer support

Multichannel support

Empathy

Communication

Problem solving

Attention to detail

Systems navigation

AI knowledge bases

Team collaboration

Adaptability

Tools

Zendesk

Job description

Ro is seeking a Patient Support Specialist to guide patients through Ro’s platform, including accounts, orders, billing, and treatment plans. You’ll work mainly via email and phone, ensuring accurate, empathetic assistance while escalating when clinical or technical issues arise.

The role is full-time with about 40 hours weekly, incorporating 4x10 shifts and occasional in-person collaboration from NY HQ; remote work is supported nationwide in the US.