Remote Patient & Pharmacy Support Agent

RxRoute / DirectMeds; United States; A distancia; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, and Vision benefits

Paid time off

Company holidays

Fully remote work

Career advancement opportunities

Mission-driven culture

Descripción de la vacante

RXRoute is seeking a reliable Support Agent to serve patients, clients, and pharmacy partners from a fully remote setting. You’ll resolve issues, manage orders, and keep communications clear to move requests forward efficiently.

The role emphasizes ownership, attention to detail, and a proactive, customer-first approach in a fast-paced environment. Training and remote collaboration are provided.

Formación

• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Able to manage multiple tickets and priorities.
• Comfort using online portals and ticketing systems.
• Customer-first attitude and proactive problem solving.

Responsabilidades

• Return patient and client voicemails promptly and professionally.
• Respond to incoming emails and support requests.
• Create replacement orders when needed.
• Monitor client and pharmacy tickets through the RXRoute portal.
• Proactively contact patients when products are delayed or out of stock.
• Track follow-ups and ensure outstanding issues are addressed.
• Maintain accurate and thorough documentation of support interactions.
• Identify and escalates issues when additional assistance is needed.
• Follow RXRoute processes to ensure consistent and accurate support.
• Provide a positive and professional experience to every patient, client, and pharmacy partner.

Conocimientos

Communication

Attention to detail

Multitasking

Ticketing systems

Proactive problem solving

Customer-first attitude

Independent worker

Reliability

Healthcare experience

Herramientas

Zendesk

CRM software

Descripción del empleo

RXRoute is seeking a reliable Support Agent to serve patients, clients, and pharmacy partners from a fully remote setting. You’ll resolve issues, manage orders, and keep communications clear to move requests forward efficiently.

The role emphasizes ownership, attention to detail, and a proactive, customer-first approach in a fast-paced environment. Training and remote collaboration are provided.