Remote Patient Benefits & Reimbursement Specialist

Cardinal Health; Olympia (WA); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

HSA

FSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a remote Patient Support Specialist to serve as the first point of contact for inbound calls and enrollment inquiries. You will assess needs, complete enrollment applications, and maintain accurate documentation in the system to support patient access to therapy.

Responsibilities include coordinating with payers and providers, resolving issues, and guiding patients on coverage options.

Qualifications

• 3-6 years of experience, preferred.
• High School Diploma, GED, or equivalent work experience, preferred.
• Patient Support Service experience, preferred.
• Knowledge of Medicare, Medicaid & Commercial payer policies, preferred.
• Prior Authorization and Appeal submissions experience, preferred.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Serve as first point of contact on inbound calls and assess needs.
• Complete accurate enrollment applications with urgency.
• Review forms for missing information and update databases.
• Communicate with patients and providers regarding status of requests.
• Maintain detailed notes for all inquiries in the system.
• Explain insurance options and assist with coverage decisions.
• Handle escalations and ensure timely resolutions with clients.
• Research payer issues and collaborate with teams to resolve.
• Support a high-volume, quality-focused work environment.

Skills

Customer service

Problem solving

MS Office

Bilingual

Self-motivated

Adaptable

Education

High School Diploma

GED

Tools

Microsoft Office

Job description

Cardinal Health is seeking a remote Patient Support Specialist to serve as the first point of contact for inbound calls and enrollment inquiries. You will assess needs, complete enrollment applications, and maintain accurate documentation in the system to support patient access to therapy.

Responsibilities include coordinating with payers and providers, resolving issues, and guiding patients on coverage options.