Remote Patient Support Case Manager

Orsini Pharmaceutical Services; Elk Grove Village, Columbus (IL, OH); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with employer match

Generous PTO & holidays

Tuition reimbursement

Job summary

Orsini Rare Disease Pharmacy Solutions is seeking a patient support specialist to assist with education on manufacturer programs, patient outreach calls, and financial assistance processes. You will liaise with program managers to ensure high-quality care and timely responses for patients.

The role emphasizes HIPAA compliance, patient eligibility education, and multi-channel support to ensure excellent service delivery in a fast-paced environment.

Qualifications

• 1-3 years in patient care services for drug products.
• 1-3 years resolving customer service needs related to a drug product.
• Able to handle a volume of individual patients for support needs.
• Experience with Major Medical Insurance.
• Knowledge of pharmacy benefit.
• Knowledge of HCPCS codes.
• Perform benefit verifications through medical and pharmacy benefits.
• Able to multitask, provide follow-up, and prioritize work based on urgency.
• Excellent customer service skills for phone interactions.
• Able to understand manufacturer program requirements including HIPAA and patient eligibility.
• Able to understand how patients can receive drug products through various channels.
• Bi-Lingual, Spanish preferred but not required.
• Able to multitask effectively in a fast-paced environment.

Responsibilities

• Regularly communicate with patients to assist with manufacturer’s patient support programs.
• Communicate educational information regarding patient support programs for patient understanding.
• Collaborate with other team members to drive a high degree of accountability and success with the patient journey experience in delivering patient support services for the drug product.
• Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration.
• Understand the requirements for patient eligibility for financial support programs and be able to educate patients with possible options for assistance if qualified.
• Understand when to escape patients concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution.

Skills

1-3 years in patient care services

1-3 years of understanding customer 服务

Able to handle a volume of patients

Experience with Major MedicalInsurance

Knowledge of pharmacy benefit

Knowledge of HCPCs codes

Benefit verifications through medical/

Multitask and prioritization

Excellent customer service (phone)

HIPAA, patient eligibility basics

Understanding patient communication in

Bilingual, Spanish preferred

Multitask in fast-paced environment

Job description

Orsini Rare Disease Pharmacy Solutions is seeking a patient support specialist to assist with education on manufacturer programs, patient outreach calls, and financial assistance processes. You will liaise with program managers to ensure high-quality care and timely responses for patients.

The role emphasizes HIPAA compliance, patient eligibility education, and multi-channel support to ensure excellent service delivery in a fast-paced environment.