Remote Patient Support Case Manager

Orsini - Rare Disease Pharmacy Solutions; Illinois; A distancia; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Coverage

Dental and Vision Coverage

401(k) with employer match

Accident and Critical Illness coverage

Company-paid life insurance options

Generous PTO and holidays

Tuition reimbursement

Descripción de la vacante

Orsini Rare Disease Pharmacy Solutions seeks a patient support coordinator to educate patients on manufacturer programs, perform outreach calls, and assist with financial and adherence support while ensuring high levels of service and satisfaction.

You will collaborate with program managers and other colleagues, handle HIPAA and eligibility considerations, and strive to resolve issues quickly in a fast-paced environment.

Formación

• 1-3 years in patient care services for drug products.
• 1-3 years of understanding, managing, and resolving customer service needs related to a drug product.
• Able to handle a volume of individual patients for support needs.
• Experience with Major Medical Insurance.
• Knowledge of pharmacy benefits.
• Knowledge of HCPCS codes.
• Perform benefit verifications through medical and pharmacy benefits.
• Able to multitask, provide follow-up, and prioritize work based on urgency.
• Excellent customer service skills for phone interactions.
• Able to understand manufacturer program requirements including HIPAA, patient eligibility, and business rules of patient financial assistance programs.
• Able to understand how patients can receive drug products through various channels.
• Bi-Lingual, Fluent in Spanish preferred but not required.
• Able to multitask effectively in a fast-paced environment.

Responsabilidades

• Regularly communicate with patients to assist with manufacturer’s patient support programs.
• Communicate educational information regarding patient support programs for patient understanding.
• Collaborate with other team members to drive a high degree of accountability and success with the patient journey experience in delivering patient support services for the drug product.
• Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration.
• Understand the requirements for patient eligibility for financial support programs and be able to educate patients with possible options for assistance if qualified.
• Understand when to escape patient concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution.

Conocimientos

Customer service

HIPAA

Spanish

Benefit verifications

Pharmacy knowledge

Descripción del empleo

Orsini Rare Disease Pharmacy Solutions seeks a patient support coordinator to educate patients on manufacturer programs, perform outreach calls, and assist with financial and adherence support while ensuring high levels of service and satisfaction.

You will collaborate with program managers and other colleagues, handle HIPAA and eligibility considerations, and strive to resolve issues quickly in a fast-paced environment.