Remote Support Agent: Patient & Pharmacy Care

RxRoute; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision benefits

Paid time off

Company holidays

Fully remote work

Career advancement opportunities

Job summary

RXRoute is seeking a reliable, detail-oriented Support Agent to assist patients, clients, and pharmacy partners. This remote, frontline role requires handling inquiries, resolving issues, and ensuring orders move forward smoothly in a fast-paced environment.

The ideal candidate communicates clearly, pays attention to detail, and takes ownership of requests. Two-week training will begin on start date, with some sessions outside regular hours as needed.

Qualifications

• Experience in customer support, healthcare, pharmacy, or a similar service-focused environment.
• Reliability, professionalism, and strong follow-through.
• Ability to manage multiple tickets, priorities, and follow-ups simultaneously.

Responsibilities

• Return patient and client voicemails promptly and professionally.
• Respond to incoming emails and support requests.
• Create replacement orders when needed.
• Monitor and respond to client and pharmacy tickets through the RXRoute portal.
• Proactively contact patients when products are delayed or out of stock.
• Track follow-ups and ensure outstanding issues are addressed in a timely manner.
• Maintain documentation of support interactions.
• Follow RXRoute processes for consistent support.
• Provide a positive and professional experience to every patient, client, and pharmacy partner.

Skills

Written Communication

Verbal Communication

Attention to Detail

Multitasking

Remote Work

Job description

RXRoute is seeking a reliable, detail-oriented Support Agent to assist patients, clients, and pharmacy partners. This remote, frontline role requires handling inquiries, resolving issues, and ensuring orders move forward smoothly in a fast-paced environment.

The ideal candidate communicates clearly, pays attention to detail, and takes ownership of requests. Two-week training will begin on start date, with some sessions outside regular hours as needed.