Remote Patient Services Specialist - Flexible Schedule

Agence PROvidence; Washington; Remote; USD 33,000 - 44,000; Full time

Job summary

Providence is seeking a Patient Services Specialist to join the Care Access Liaisons within the Patient Engagement Center. This full-time, remote position supports scheduling, find-a-physician navigation, and technical assistance with health applications while fostering relationships with patients across Providence St.

Joseph Health regions. The role requires strong customer service experience in healthcare, plus the ability to engage customers virtually by phone.

Qualifications

• 2 years Customer service experience, preferably in a healthcare environment.
• 2 years Experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Provide patient-centered, coordinated access to the network of facilities, clinics and institutes.
• Assist with scheduling appointments and navigating health system resources.
• Offer tier 1 technical support with patient health applications and act as entry point for patients.

Skills

Customer service

Virtual engagement

Technical support

Job description

Providence is seeking a Patient Services Specialist to join the Care Access Liaisons within the Patient Engagement Center. This full-time, remote position supports scheduling, find-a-physician navigation, and technical assistance with health applications while fostering relationships with patients across Providence St.

Joseph Health regions. The role requires strong customer service experience in healthcare, plus the ability to engage customers virtually by phone.