Remote Patient Access & Engagement Specialist

Providence Health & Services; Anchorage (AK); Remote; USD 52,000 - 68,000; Full time

Job summary

Providence is seeking a Care Access Liaison to provide patient-centered, coordinated access across a complex network of facilities. You’ll build relationships with patients and navigate services, including physician navigation, scheduling, and support for patient health apps. This role sits within the Patient Engagement Center (PEC) team and supports Providence St.

Joseph Health regions. Ideal candidates have strong customer service experience in healthcare and familiarity with phone-based

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Assist patients with finding physicians and navigating the network.
• Schedule appointments and classes for patients.
• Provide tier 1 technical support for patient health applications.
• Serve as an entry point and informational resource for patients entering the health system.

Skills

Customer service

Phone support

Health IT support

Tools

Patient health apps

Job description

Providence is seeking a Care Access Liaison to provide patient-centered, coordinated access across a complex network of facilities. You’ll build relationships with patients and navigate services, including physician navigation, scheduling, and support for patient health apps. This role sits within the Patient Engagement Center (PEC) team and supports Providence St.

Joseph Health regions. Ideal candidates have strong customer service experience in healthcare and familiarity with phone-based