Remote Patient Access & Engagement Specialist

Providence; Renton (WA); Remote; USD 28,000 - 43,000; Full time

Job summary

Providence is seeking a Patient Services Specialist to join the Care Access Liaisons team. This full-time, remote role offers a variable schedule with early start times and weekend coverage, supporting patient navigation, appointment scheduling, and health-application assistance.

As part of the Patient Engagement Center, you will build strong relationships with patients across Providence regions, delivering high-touch support while adapting to a flexible schedule and a temporary assignment.

Qualifications

• 2 years of customer service experience, preferably in a healthcare environment.
• 2 years experience engaging customers virtually over the phone.
• 1 year technical support experience.

Responsibilities

• Provide patient-centered access to facilities, scheduling, and health-network navigation.
• Serve as a primary information resource for patients entering the health system.
• Support the Care Access Liaisons and PEC team with high-touch assistance.

Skills

Customer service

Technical support

Job description

Providence is seeking a Patient Services Specialist to join the Care Access Liaisons team. This full-time, remote role offers a variable schedule with early start times and weekend coverage, supporting patient navigation, appointment scheduling, and health-application assistance.

As part of the Patient Engagement Center, you will build strong relationships with patients across Providence regions, delivering high-touch support while adapting to a flexible schedule and a temporary assignment.