Remote Patient Access & Engagement Specialist

Agence PROvidence; Oregon; Remote; USD 42,000 - 54,000; Full time

Job summary

Providence Jobs is seeking a Care Access Liaison to help patients access a broad network of facilities across the Providence health system. You will guide callers, schedule appointments, and connect patients with classes and resources, delivering high-touch, personalized service.

In this full-time role within the Patient Engagement Center, you will build relationships with patients and providers, support mobile and online health applications, and act as an entry point for information.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience.

Skills

Customer service

Phone support

Job description

Providence Jobs is seeking a Care Access Liaison to help patients access a broad network of facilities across the Providence health system. You will guide callers, schedule appointments, and connect patients with classes and resources, delivering high-touch, personalized service.

In this full-time role within the Patient Engagement Center, you will build relationships with patients and providers, support mobile and online health applications, and act as an entry point for information.