Remote Patient Services Specialist

OrthoCarolina; Charlotte (NC); Remote; USD 36,000 - 42,000; Full time

Job summary

OrthoCarolina is seeking a Patient Services Coordinator to join the Contact Center team. The role is remote, handling patient and provider calls, scheduling appointments, and guiding callers through the clinic's processes with care and accuracy.

Initial training will be onsite at Matthews, NC for three weeks, after which the position supports patients remotely. Strong communication, multichannel responsiveness, and familiarity with medical terminology are valued.

Qualifications

• Educational requirements include a high school diploma or GED; an associate or bachelor’s degree is preferred.
• One year of experience in a call center or medical setting with inbound calls, scheduling, patient flow, and care.
• Prior direct experience in fast-paced customer service is required.
• Experience with Centricity, TouchWorks, Cisco Call Manager, Cisco IP phone systems, and EMR is preferred.

Responsibilities

• Schedule appointments and answer incoming calls from healthcare providers and patients.
• Ensure calls are handled timely and courteously and appointments align with clinic policies.
• Reschedule patients as needed to fit clinic schedules and assist referral physicians and other providers with resources.
• Support clinical team to assist patients with medical questions using templates and protocols.

Skills

Proprietary software

Medical terminology

Telephone procedures

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Centricity

Touchworks

Cisco Call Manager

Cisco IP phone system

EMR

Job description

OrthoCarolina is seeking a Patient Services Coordinator to join the Contact Center team. The role is remote, handling patient and provider calls, scheduling appointments, and guiding callers through the clinic's processes with care and accuracy.

Initial training will be onsite at Matthews, NC for three weeks, after which the position supports patients remotely. Strong communication, multichannel responsiveness, and familiarity with medical terminology are valued.