Patient Services Lead — Care Operations & Training

OrthoCarolina; Concord (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

OrthoCarolina Concord seeks a Lead Patient Services Specialist to coordinate front desk activities, greet patients, and verify demographics and insurance information on-site in Concord, NC. The role collaborates with the practice manager to support staff performance and ensure accurate patient data and billing processes.

The position emphasizes HIPAA compliance, effective patient communication, and ongoing staff training within a collaborative team environment at the Concord office.

Qualifications

• Clinical knowledge related to patient interactions and insurance handling.
• Ability to verify patient demographics and insurance information.
• Understanding of HIPAA and patient privacy requirements.
• Strong communication with patients and staff.
• Capable of preparing patients and coordinating front desk tasks.

Responsibilities

• Coordinates departmental activities, work schedules and staff assignments.
• Provides input on employee performance for appraisals, with practice manager.
• Communicates department changes and updates to staff.
• Works with cashier to maintain accuracy of charges.
• Greets and registers patients; verifies and updates demographics and insurance information.
• Obtains patient signatures and scans insurance cards.
• Provides HIPAA information and answers basic questions about insurance.
• Orients new non-clinical staff and supports training needs.
• Develops and enforces departmental policies and objectives.

Skills

Clinical Knowledge

Insurance Verification

Medical Terminology

Patient Advocacy

Patient Care

Patient Communications

Patient Identification

Patient Preparation

Job description

OrthoCarolina Concord seeks a Lead Patient Services Specialist to coordinate front desk activities, greet patients, and verify demographics and insurance information on-site in Concord, NC. The role collaborates with the practice manager to support staff performance and ensure accurate patient data and billing processes.

The position emphasizes HIPAA compliance, effective patient communication, and ongoing staff training within a collaborative team environment at the Concord office.