Remote Call Center Specialist - Patient Communications

EmergeOrtho; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho is looking for a dedicated customer service representative to handle incoming calls and assist with various administrative tasks remotely. The ideal candidate will have at least two years of customer service experience, preferably in a medical office environment, and must be comfortable using multiple technology-based communication systems concurrently.

The role involves utilizing practice management software, maintaining patient confidentiality, and directing calls to appropriate staff while ensuring excellent service and support.

Benefits include health insurance, 401(k), paid time off, and more based on hours worked.

Qualifications

• Minimum two years of customer service experience, preferably in a medical office setting.
• Comfortable using multiple technology-based communication systems effectively and simultaneously.
• Previous experience using a multi-line phone system preferred.

Responsibilities

• Utilizes practice management software for duties.
• Serves as a primary resource for incoming calls.
• Directs calls to the appropriate staff.
• Maintains patient confidentiality compliant with HIPAA.

Skills

Customer service experience

Technology-based communication systems

Multi-line phone system

Education

High school diploma or equivalent

Tools

Practice management software

Job description

EmergeOrtho is looking for a dedicated customer service representative to handle incoming calls and assist with various administrative tasks remotely. The ideal candidate will have at least two years of customer service experience, preferably in a medical office environment, and must be comfortable using multiple technology-based communication systems concurrently.

The role involves utilizing practice management software, maintaining patient confidentiality, and directing calls to appropriate staff while ensuring excellent service and support.

Benefits include health insurance, 401(k), paid time off, and more based on hours worked.