Remote Patient Services Coordinator

OrthoCarolina; Santa Fe (NM); Remote; USD 22,000 - 30,000; Full time

Job summary

OrthoCarolina is seeking a Patient Services Coordinator for our Contact Center. This remote role operates Monday–Friday, 8:00am–5:00pm, with onsite training at the Matthews, NC office for the first three weeks.

You will manage appointment scheduling, answer calls from providers and patients, and reschedule as needed to align with clinic schedules. You’ll support clinicians with patient questions using approved templates and routing information to the clinical team for responses.

Qualifications

• One year experience in call center/medical setting involved with inbound calls, scheduling, patient flow, and patient care.
• Prior, direct experience in fast paced customer service setting required.
• Experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Responsibilities

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Reschedules patients to accommodate clinic schedules and provide information/resources.
• Support clinical team to assist patients with medical questions using templates and protocols.

Skills

Customer Handling

Customer Service

Inbound Calls

Interpersonal Communication

Leadership

Patient Scheduling

Team Management

Time Management

Language

Work Experience

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Centricity

Touchworks

Cisco Call Manager

Cisco IP phone system

EMR

Job description

OrthoCarolina is seeking a Patient Services Coordinator for our Contact Center. This remote role operates Monday–Friday, 8:00am–5:00pm, with onsite training at the Matthews, NC office for the first three weeks.

You will manage appointment scheduling, answer calls from providers and patients, and reschedule as needed to align with clinic schedules. You’ll support clinicians with patient questions using approved templates and routing information to the clinical team for responses.