Patient Care Call Center Specialist

OrthoSC; Myrtle Beach (SC); On-site; USD 19,000 - 26,000; Full time

Job summary

OrthoSC in Myrtle Beach is seeking a Contact Center Representative to assist patients who contact our center, provide service using established guidelines, and make outbound calls responding to inquiries received via internet, email, or written form. The role requires a High School Diploma or equivalent, at least 1 year of healthcare experience, and 1 year of customer service experience.

You will handle calls, schedule appointments, manage messages, and coordinate with medical offices while

Qualifications

• High School Diploma or equivalent.
• Minimum of 1-year healthcare experience.
• Minimum of 1-year experience in customer service.

Responsibilities

• Operate a multi-line phone system.
• Able to communicate to patients in a discreet and confidential manner over the phone.
• Answer incoming calls, greeting callers, providing information & directions, transferring calls and/or taking messages as necessary
• Scheduling/Rescheduling of multi-physician appointments in a fast-paced environment
• Route emergency calls appropriately
• Relay and route written and verbal messages
• Communicate well with outside vendors such as medical offices, attorneys, and hospitals
• Ability to be resourceful and proactive in dealing with issues that may arise
• Knowledge of insurances
• Ability to organize, multitask, prioritize, and work under pressure
• Handles patient concerns and complaints and forwards to supervisor when appropriate
• Assist with incoming referrals
• Perform other clerical duties such as faxing and filing
• Maintain compliance with all company policies and procedures.
• Other duties as assigned.

Skills

Orthopaedic terminology

Medical terminology

Customer service

Phone etiquette

Computer proficiency

Multitasking

Education

High School Diploma or equivalent

Job description

OrthoSC in Myrtle Beach is seeking a Contact Center Representative to assist patients who contact our center, provide service using established guidelines, and make outbound calls responding to inquiries received via internet, email, or written form. The role requires a High School Diploma or equivalent, at least 1 year of healthcare experience, and 1 year of customer service experience.

You will handle calls, schedule appointments, manage messages, and coordinate with medical offices while