Patient Services Coordinator

OrthoCarolina; Santa Fe (NM); Remote; USD 22,000 - 30,000; Full time

Job summary

OrthoCarolina is seeking a Patient Services Coordinator for our Contact Center. This remote role operates Monday–Friday, 8:00am–5:00pm, with onsite training at the Matthews, NC office for the first three weeks.

You will manage appointment scheduling, answer calls from providers and patients, and reschedule as needed to align with clinic schedules. You’ll support clinicians with patient questions using approved templates and routing information to the clinical team for responses.

Qualifications

• One year experience in call center/medical setting involved with inbound calls, scheduling, patient flow, and patient care.
• Prior, direct experience in fast paced customer service setting required.
• Experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Responsibilities

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Reschedules patients to accommodate clinic schedules and provide information/resources.
• Support clinical team to assist patients with medical questions using templates and protocols.

Skills

Customer Handling

Customer Service

Inbound Calls

Interpersonal Communication

Leadership

Patient Scheduling

Team Management

Time Management

Language

Work Experience

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Centricity

Touchworks

Cisco Call Manager

Cisco IP phone system

EMR

Job description

Serves as the initial point of contact for OC patients and healthcare providers within the clinic, duties which include: appointment scheduling and answering incoming calls from healthcare providers and patients. Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OC and clinic policies.

Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better.

Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location. This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm. Training for this role will be onsite and conducted out of our Matthews, NC office for the first three weeks of employment.

Essential Functions:

• Appointment scheduling and answering incoming calls from healthcare providers and patients. Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.
• Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
• Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Skills and Abilities:

• Ability to learn proprietary software applications.
• Knowledge of medical terminology preferred.
• Skill in telephone procedure.

Education required:

High school graduate, GED, or equivalent experience. Associate’s or Bachelor’s degree preferred.

Experience required:

• One year experience in call center/medical setting involved with inbound calls, scheduling, patient flow, and patient care.
• Prior, direct experience in fast paced customer service setting required.
• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
• Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Preferred Skills:

• Ability to learn proprietary software applications.
• Knowledge of medical terminology preferred.
• Skill in telephone procedure.

Employee Type

Regular

Qualifications Skills

• Customer Handling
• Customer Service
• Inbound Calls
• Interpersonal Communication
• Leadership
• Patient Scheduling
• Team Management
• Time Management
• Education Certifications
• Language
• Work Experience