Lead Patient Services Specialist - Concord

OrthoCarolina; Concord (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

OrthoCarolina Concord seeks a Lead Patient Services Specialist to coordinate front desk activities, greet patients, and verify demographics and insurance information on-site in Concord, NC. The role collaborates with the practice manager to support staff performance and ensure accurate patient data and billing processes.

The position emphasizes HIPAA compliance, effective patient communication, and ongoing staff training within a collaborative team environment at the Concord office.

Qualifications

• Clinical knowledge related to patient interactions and insurance handling.
• Ability to verify patient demographics and insurance information.
• Understanding of HIPAA and patient privacy requirements.
• Strong communication with patients and staff.
• Capable of preparing patients and coordinating front desk tasks.

Responsibilities

• Coordinates departmental activities, work schedules and staff assignments.
• Provides input on employee performance for appraisals, with practice manager.
• Communicates department changes and updates to staff.
• Works with cashier to maintain accuracy of charges.
• Greets and registers patients; verifies and updates demographics and insurance information.
• Obtains patient signatures and scans insurance cards.
• Provides HIPAA information and answers basic questions about insurance.
• Orients new non-clinical staff and supports training needs.
• Develops and enforces departmental policies and objectives.

Skills

Clinical Knowledge

Insurance Verification

Medical Terminology

Patient Advocacy

Patient Care

Patient Communications

Patient Identification

Patient Preparation

Job description

Lead Patient Services Specialist - Concord### Lead Patient Services Specialist - ConcordApply: On-Site: Concord, NC: Full time: Posted Today: R7885At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us **We are currently searching for a Lead Patient Services Specialist to join our team at our OrthoCarolina Concord office location.****Essential Functions:*** Coordinates departmental activities, work schedules and assignments of staff members.* In conjunction with the practice manager, provides input and feedback regarding employee performance for employee performance appraisals.* Communicates with staff on an ongoing basis regarding department changes, and updates.* Works in conjunction with cashier to maintain the accuracy of charges.* Greets and registers patients. Verifies and review patient demographic and insurance information for accuracy, completeness, obtains patient signatures and scans patient insurance cards.* Enters data on any updates/changes in insurance information and demographics. Provides patients with HIPAA information and answers basic questions concerning their insurance.**Skills and Abilities:*** Orient new non-clinical staff and ensure that training and education needs of staff are met.* Skill in development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives and can assist management in the investigation and resolution of complaints and problem### ### **Employee Type**Regular## **Qualifications**### **Skills**Clinical Knowledge, Insurance Verification, Medical Terminology, Patient Advocacy, Patient Care, Patient Communications, Patient Identification, Patient Preparation### **Education**### **Certifications**### **Language**### **Work Experience**