Patient Services Coordinator

OrthoCarolina; Charlotte (NC); Remote; USD 36,000 - 42,000; Full time

Job summary

OrthoCarolina is seeking a Patient Services Coordinator to join the Contact Center team. The role is remote, handling patient and provider calls, scheduling appointments, and guiding callers through the clinic's processes with care and accuracy.

Initial training will be onsite at Matthews, NC for three weeks, after which the position supports patients remotely. Strong communication, multichannel responsiveness, and familiarity with medical terminology are valued.

Qualifications

• Educational requirements include a high school diploma or GED; an associate or bachelor’s degree is preferred.
• One year of experience in a call center or medical setting with inbound calls, scheduling, patient flow, and care.
• Prior direct experience in fast-paced customer service is required.
• Experience with Centricity, TouchWorks, Cisco Call Manager, Cisco IP phone systems, and EMR is preferred.

Responsibilities

• Schedule appointments and answer incoming calls from healthcare providers and patients.
• Ensure calls are handled timely and courteously and appointments align with clinic policies.
• Reschedule patients as needed to fit clinic schedules and assist referral physicians and other providers with resources.
• Support clinical team to assist patients with medical questions using templates and protocols.

Skills

Proprietary software

Medical terminology

Telephone procedures

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Centricity

Touchworks

Cisco Call Manager

Cisco IP phone system

EMR

Job description

AtOrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization.OrthoCarolinahas 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location.

This position is a remote position and willworkaschedule ofMonday- Friday 8:00am-5:00pm.

Training for this role will be onsite and conducted out of our Matthews, NC office for the first three weeks of employment.

ThePatient Services Coordinator (PSC)serves as the initial point of contact for patients and healthcare providers within the clinic.

Essential Functions:

• Appointment scheduling and answering incoming calls from healthcare providers and patients.

• Ensures that all calls are handled ina timely, courteous manner and that patient appointments are in keeping with allOrthoCarolinaand clinic policies.

• Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.

• Supportsclinicalteam to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent toclinicalteam for response.

Skills and Abilities:

• Ability to learn proprietary software applications.

• Knowledge of medical terminologypreferred.

• Skill in telephoneprocedure.

Qualifications:
Education required:

• High school graduate, GED, or equivalent experience
• Associate’s or Bachelor’s degree preferred.

Experience required:

• One year experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.

• Prior, direct experience in fast paced customer service setting required.

• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.

• Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

• Preferred Skills:

• Ability to learn proprietary software applications.

• Knowledge of medical terminology preferred.

• Skill in telephone procedure.

Employee Type

Regular