Remote Patient Services & Eligibility Coordinator

Mercy Co; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Services Specialist to manage scheduling for patient care, registrations, referrals, and related procedures. The role supports insurance verification, pre-certification, and authorizations while ensuring accurate documentation in EPIC.

Excellent communication and computer skills are essential. The ideal candidate has a HS diploma, at least 1 year of medical/clerical experience with customer service, and familiarity with medical terminology and coding.

Qualifications

• HS diploma or equivalent required.
• Minimum 1 year medical/clerical experience with customer service.
• Proficiency in computers, typing and Microsoft Office; excellent oral and written communication.
• Knowledge of medical terminology and diagnosis codes; ability to interact with diverse customers.
• Awareness of scheduling, pre-authorization, pre-certification and referrals processes; basic self-pay collections knowledge.

Responsibilities

• Schedule patient care activities including registration, referrals, procedures and surgeries.
• Verify patient benefits and insurance information; handle pre-certification and referrals.
• Document and upload patient information to EPIC; maintain accuracy and confidentiality.
• Provide strong customer service with clear oral and written communication.

Skills

Customer service

Communication skills

Typing

Medical terminology

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Epic RC/EMR

Cover My Meds

Job description

Mercy is seeking a Patient Services Specialist to manage scheduling for patient care, registrations, referrals, and related procedures. The role supports insurance verification, pre-certification, and authorizations while ensuring accurate documentation in EPIC.

Excellent communication and computer skills are essential. The ideal candidate has a HS diploma, at least 1 year of medical/clerical experience with customer service, and familiarity with medical terminology and coding.