Patient Services Specialist

Mercy Co; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Services Specialist to manage scheduling for patient care, registrations, referrals, and related procedures. The role supports insurance verification, pre-certification, and authorizations while ensuring accurate documentation in EPIC.

Excellent communication and computer skills are essential. The ideal candidate has a HS diploma, at least 1 year of medical/clerical experience with customer service, and familiarity with medical terminology and coding.

Qualifications

• HS diploma or equivalent required.
• Minimum 1 year medical/clerical experience with customer service.
• Proficiency in computers, typing and Microsoft Office; excellent oral and written communication.
• Knowledge of medical terminology and diagnosis codes; ability to interact with diverse customers.
• Awareness of scheduling, pre-authorization, pre-certification and referrals processes; basic self-pay collections knowledge.

Responsibilities

• Schedule patient care activities including registration, referrals, procedures and surgeries.
• Verify patient benefits and insurance information; handle pre-certification and referrals.
• Document and upload patient information to EPIC; maintain accuracy and confidentiality.
• Provide strong customer service with clear oral and written communication.

Skills

Customer service

Communication skills

Typing

Medical terminology

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Epic RC/EMR

Cover My Meds

Job description

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Patient Services Specialist

Full Time- Remote - while job is remote candidate must live in Mercy footprint for occasional onsite needs

Mercy-Rogers

Requirements:

Education: High School Diploma or Equivalent

Experience: Minimum of 1 year medical/clerical experience involving customer service required.

Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology. Familiar with Medical Terminology and Diagnosis Codes.

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience:

Medical Assistant highly preferred.

2 years combined experience in prior authorization and scheduling.

Preferred Other:

Knowledge of and experience using an Epic RC/EMR system is preferred.

Knowledge of and experience using Cover My Meds system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.