Patient Services Specialist

Mercy St. Louis; Rogers (AR); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy-Rogers is seeking a Patient Services Specialist for a remote role with occasional on-site needs in the Mercy footprint. Responsibilities include scheduling patient care, registrations, referrals, pre-authorizations, and insurance verification, with EPIC documentation and strong customer service.

Requirements include a High School Diploma and at least 1 year of medical/clerical experience; proficiency in Office tools and medical terminology is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of medical/clerical experience with customer service.
• Proficiency in computers, typing, and Microsoft Office; strong written and verbal communication.
• Knowledge of medical terminology and diagnosis codes preferred.

Responsibilities

• Schedule all aspects of patient care including registrations, referrals, procedures, and surgeries.
• Handle patient financial processes: benefit assessment, insurance verification, and pre-certifications.
• Upload and document patient information in EPIC per Mercy standards.
• Maintain excellent customer service while interacting with diverse patients.

Skills

Patient scheduling

Insurance verification

Customer service

Communication

Microsoft Office

Education

High School Diploma or Equivalent

Tools

EPIC RC/EMR

Cover My Meds

Job description

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Patient Services Specialist
Full Time- Remote - while job is remote candidate must live in Mercy footprint for occasional onsite needs

Mercy-Rogers

Requirements:

Education: High School Diploma or Equivalent

Experience: Minimum of 1 year medical/clerical experience involving customer service required.

Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology. Familiar with Medical Terminology and Diagnosis Codes.

Skills, Knowledge, and Abilities:

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience:

Medical Assistant highly preferred.

2 years combined experience in prior authorization and scheduling.

Preferred Other:

Knowledge of and experience using an Epic RC/EMR system is preferred.

Knowledge of and experience using Cover My Meds system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Services Specialist Remote Full Time Rogers Medical Assistant