Patient Services & Scheduling Specialist

Mercy Physician Services, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

MercyCare is seeking a patient-centered Front Desk/Administrative Clerk to provide exceptional customer service and clerical support for a MercyCare provider. You will handle calls, scheduling, billing tasks, and patient data entry in Epic.

Primary duties include answering phones, routing messages, scheduling visits, collecting copays, balancing cash, and processing records in the system while maintaining HIPAA compliance and accurate demographics.

Qualifications

• Word processing/computer knowledge required.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).

Responsibilities

• Answers the telephone and disburses calls in a friendly, prompt and professional manner.
• Conveys messages accurately and appropriately.
• Schedules, cancels, reschedules and confirms patient visits per office procedures.
• Retrieves and disburses messages from answering service and facsimile (RightFax).
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant.
• Balances entry of charges and payments with the daily report and makes corrections as needed.
• Maintains and balances cash drawer daily.
• Schedules tests and procedures and completes associated paperwork for the provider.
• Enters charges and payments timely and according to policy.
• Responds to medical record requests and handles HIPAA-related communications.

Skills

Medical terminology

Coding background

Communication skills

Word processing

Computer literacy

Insurance knowledge

Education

High School Diploma or equivalent

Tools

Epic Systems (EPIC)

RightFax

RTE

Job description

MercyCare is seeking a patient-centered Front Desk/Administrative Clerk to provide exceptional customer service and clerical support for a MercyCare provider. You will handle calls, scheduling, billing tasks, and patient data entry in Epic.

Primary duties include answering phones, routing messages, scheduling visits, collecting copays, balancing cash, and processing records in the system while maintaining HIPAA compliance and accurate demographics.