Remote Patient Services & Scheduling Specialist

Mercy St. Louis; Rogers (AR); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy-Rogers is seeking a Patient Services Specialist for a remote role with occasional on-site needs in the Mercy footprint. Responsibilities include scheduling patient care, registrations, referrals, pre-authorizations, and insurance verification, with EPIC documentation and strong customer service.

Requirements include a High School Diploma and at least 1 year of medical/clerical experience; proficiency in Office tools and medical terminology is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of medical/clerical experience with customer service.
• Proficiency in computers, typing, and Microsoft Office; strong written and verbal communication.
• Knowledge of medical terminology and diagnosis codes preferred.

Responsibilities

• Schedule all aspects of patient care including registrations, referrals, procedures, and surgeries.
• Handle patient financial processes: benefit assessment, insurance verification, and pre-certifications.
• Upload and document patient information in EPIC per Mercy standards.
• Maintain excellent customer service while interacting with diverse patients.

Skills

Patient scheduling

Insurance verification

Customer service

Communication

Microsoft Office

Education

High School Diploma or Equivalent

Tools

EPIC RC/EMR

Cover My Meds

Job description

Mercy-Rogers is seeking a Patient Services Specialist for a remote role with occasional on-site needs in the Mercy footprint. Responsibilities include scheduling patient care, registrations, referrals, pre-authorizations, and insurance verification, with EPIC documentation and strong customer service.

Requirements include a High School Diploma and at least 1 year of medical/clerical experience; proficiency in Office tools and medical terminology is preferred.