Patient Care Services Specialist

Mercy Medical Center; Town of Vernon (WI); On-site; USD 19,000 - 29,000; Full time

Job summary

Mercy Medical Center in Wisconsin is seeking a receptionist/clerical aide to support MercyCare providers with patient scheduling, data entry, and billing tasks. This role emphasizes courteous patient service and accurate information entry in Epic, with attention to HIPAA guidelines.

The position requires prior experience in medical offices, strong computer skills, and the ability to handle inquiries about insurance and payments.

Qualifications

• Word processing and basic computer skills required.
• Medical terminology and coding background preferred.
• Excellent communication skills are essential.
• Knowledge of insurance carriers and eligibility (Title 19/Medicare) is important.

Responsibilities

• Answers the telephone and disburses calls in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient visits.
• Retrieves and disburses messages from answering service and fax, including RightFax.
• Open, date and distribute incoming mail and answer routine correspondence.
• Collects payments such as deductible/co-insurance/co-pays at time of service using EPIC and Virtual Merchant.

Skills

Word processing/computer knowledge

Medical terminology

Effective communication

Insurance knowledge (Title 19/Medicare

Education

High School Diploma or equivalent

Job description

Mercy Medical Center in Wisconsin is seeking a receptionist/clerical aide to support MercyCare providers with patient scheduling, data entry, and billing tasks. This role emphasizes courteous patient service and accurate information entry in Epic, with attention to HIPAA guidelines.

The position requires prior experience in medical offices, strong computer skills, and the ability to handle inquiries about insurance and payments.