Remote Patient Services & Access Specialist

Agence PROvidence; Oregon; Remote; USD 29,000 - 39,000; Full time

Job summary

Providence is seeking a Patient Services Specialist for a full-time, remote position with a flexible schedule. The role involves coordinating patient access, navigating to physicians, scheduling appointments, and providing initial technical support for patient health apps.

Weekend hours are included, and the position is temporary. Two years of customer service experience in healthcare and virtual engagement are required; one year of technical support is preferred.

Qualifications

• 2 years Customer service experience, preferably in a healthcare environment.
• 2 years Experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Coordinate patient access across Providence facilities, institutes and clinics.
• Assist with find-a-physician navigation, scheduling appointments and classes.
• Provide tier 1 technical support for patient health applications and systems.

Skills

Customer service

Healthcare environment

Virtual customer engagement

Technical support experience

Job description

Providence is seeking a Patient Services Specialist for a full-time, remote position with a flexible schedule. The role involves coordinating patient access, navigating to physicians, scheduling appointments, and providing initial technical support for patient health apps.

Weekend hours are included, and the position is temporary. Two years of customer service experience in healthcare and virtual engagement are required; one year of technical support is preferred.