Remote Patient Access Navigator

Agence PROvidence; Montana; Remote; USD 51,577,000 - 69,773,000; Full time

Job summary

Providence is seeking a Patient Services Specialist for a full-time, remote, variable schedule role. The job supports the Care Access Liaisons and PEC team, handling patient navigation, scheduling, and basic technical health-app support.

Weekend shifts run 8:45 AM–5:15 PM, and the position is temporary. The role emphasizes patient-centered access, fast response to inquiries, and coordinating care across Providence St.

Qualifications

• 2 years Customer service experience, preferably in a healthcare environment.
• 2 years Experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Provide patient-centered, coordinated access to the network of facilities, institutes, and clinics.
• Schedule appointments and classes for patients seeking treatment.
• Provide tier 1 technical support with patient health applications.
• Serve as an entry point and informational resource for patients into the health system.

Skills

Customer service

Virtual support

Technical support

Job description

Providence is seeking a Patient Services Specialist for a full-time, remote, variable schedule role. The job supports the Care Access Liaisons and PEC team, handling patient navigation, scheduling, and basic technical health-app support.

Weekend shifts run 8:45 AM–5:15 PM, and the position is temporary. The role emphasizes patient-centered access, fast response to inquiries, and coordinating care across Providence St.