Remote Patient Services Specialist

Intermountain Healthcare Inc.; Madison (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role involves greeting, check-in/out, verifying information, and resolving patient needs to deliver a high level of customer/patient satisfaction.

Responsibilities include scheduling, data entry, insurance coordination, and assisting patients with forms for regulatory and billing needs while educating on financial assistance.

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing and data entry).
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients, members and caregivers.
• Ability to work collaboratively with patients and fellow caregivers.

Responsibilities

• Connect with patients via phone, in person or secure messaging to ensure a superior experience.
• Document calls accurately in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in the registration system.

Skills

Customer service

Computer skills

Communication

PHI privacy

Teamwork

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role involves greeting, check-in/out, verifying information, and resolving patient needs to deliver a high level of customer/patient satisfaction.

Responsibilities include scheduling, data entry, insurance coordination, and assisting patients with forms for regulatory and billing needs while educating on financial assistance.