Patient Services Specialist

Intermountain Healthcare Inc.; Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a Patient Service Representative to be the first point of contact for patients, ensuring a positive experience during intake and care.

You will greet, check-in/out, verify information, and support insurance verification and billing processes while maintaining PHI privacy. The role emphasizes accurate EMR documentation, professional communication, and collaboration with caregivers to deliver exceptional customer/patient satisfaction in a fast-paced clinic

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing, data entry).
• Professional manner and strong interpersonal/communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients; identify and resolve needs.
• Document calls in the EMR accurately and completely.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Obtain and verify patient insurance information; coordinate benefits and prior authorizations.

Skills

Customer service

Communication

Interpersonal skills

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Billing software

Job description

Intermountain Healthcare Inc. is seeking a Patient Service Representative to be the first point of contact for patients, ensuring a positive experience during intake and care.

You will greet, check-in/out, verify information, and support insurance verification and billing processes while maintaining PHI privacy. The role emphasizes accurate EMR documentation, professional communication, and collaboration with caregivers to deliver exceptional customer/patient satisfaction in a fast-paced clinic