Remote Patient Access Specialist

Intermountain Healthcare Inc.; Carson City (NV); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first connection between Intermountain and patients. The role focuses on delivering exceptional customer/patient satisfaction, greeting and checking in/out patients, and verifying information related to intake and care.

The PSR will handle inquiries, schedule appointments, collect insurance information, assist with forms for regulatory and billing needs, and document activities in the EMR.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work queues, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

Customer service experience

Basic computer skills

Interpersonal & communication skills

PHI privacy / confidentiality

Multilingual

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first connection between Intermountain and patients. The role focuses on delivering exceptional customer/patient satisfaction, greeting and checking in/out patients, and verifying information related to intake and care.

The PSR will handle inquiries, schedule appointments, collect insurance information, assist with forms for regulatory and billing needs, and document activities in the EMR.