Patient Onboarding & Scheduling Concierge

1200 The General Hospital Corporation; Boston (MA); On-site; USD 40,000 - 58,000; Full time

Job summary

Mass General Brigham is seeking a New Patient Coordinator to act as the primary contact for establishing care, handling scheduling, intake, and records prior to appointments. You will collaborate with clinical and administrative teams to optimize access and provider matching in a fast-paced setting.

The role blends administrative and clinical duties, including reviewing demographics, referrals, and insurance details, with a patient-centered approach and strong organizational skills.

Qualifications

• High school diploma or equivalent.
• 3–5 years of office experience.
• Experience in healthcare or patient onboarding preferred.

Responsibilities

• Perform routine administrative duties for a clinical service or physician practice.
• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and schedule appointments.
• Process patient billing forms and scan documents to the medical record.
• Act as Super User for scheduling, registration and billing systems and train others.

Skills

Communication

Organizational skills

Attention to detail

Patient-centered approach

Education

High School Diploma or GED

Tools

MS Office

Outlook

Word

Excel

Phone systems

Job description

Mass General Brigham is seeking a New Patient Coordinator to act as the primary contact for establishing care, handling scheduling, intake, and records prior to appointments. You will collaborate with clinical and administrative teams to optimize access and provider matching in a fast-paced setting.

The role blends administrative and clinical duties, including reviewing demographics, referrals, and insurance details, with a patient-centered approach and strong organizational skills.