Remote Patient Scheduling Coordinator (PRN)

Intermountain Healthcare Inc.; Helena (MT); Remote; USD 27,000 - 35,000; Part time

Benefits offered by this job

Remote work option

Video interview via Microsoft Teams

Job summary

Intermountain Health in the United States is seeking a part-time PRN Scheduling Specialist to pre-register patients for appointments, handle high call volumes, and input data across multiple systems from a remote-capable role.

The position emphasizes excellent customer service, basic medical insurance knowledge, and strong computer skills, with interview steps including video screening via Teams for remote or hybrid work options.

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Know

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent OR (4) years of revenue cycle experience

Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience

Job description

Intermountain Health in the United States is seeking a part-time PRN Scheduling Specialist to pre-register patients for appointments, handle high call volumes, and input data across multiple systems from a remote-capable role.

The position emphasizes excellent customer service, basic medical insurance knowledge, and strong computer skills, with interview steps including video screening via Teams for remote or hybrid work options.