Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients. The role emphasizes courteous, professional service and accurate EMR documentation, with duties including appointment scheduling, registration, insurance verification, and assisting with billing needs.

The position requires strong interpersonal skills, basic computer proficiency, and a collaborative approach to delivering excellent patient experiences.

Qualifications

• Six months of customer service experience.
• Basic computer and data-entry skills.
• Professional manner with strong interpersonal and communication skills.
• Ability to work collaboratively to deliver patient satisfaction.
• Ability to protect PHI and patient privacy.

Responsibilities

• Provides courteous connections with patients by phone, in person, or secure messaging.
• Schedules appointments, checks in/out, verifies demographic data in the EMR.
• Verifies insurance information and assists with billing forms when needed.
• documents calls accurately in the EMR and assists with patient payments.
• Stays updated on responsibilities via newsletters and clinic meetings.

Skills

Customer service

Computer skills

Interpersonal communication

Collaboration

PHI privacy protection

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients. The role emphasizes courteous, professional service and accurate EMR documentation, with duties including appointment scheduling, registration, insurance verification, and assisting with billing needs.

The position requires strong interpersonal skills, basic computer proficiency, and a collaborative approach to delivering excellent patient experiences.