Remote Patient Scheduling Specialist

University of Utah Health; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reduction

Health insurance

Retirement

Paid time off

11 paid holidays

Job summary

University of Utah Health is seeking a patient scheduling call center associate to provide exceptional customer service in a fast-paced environment. This role handles inbound and outbound calls, supports patient scheduling, and facilitates provider messaging while ensuring accurate information flow among medical staff and departments.

The position requires at least 1 year of communications or customer service experience (medical field preferred).

Qualifications

• Required: One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Preferred: Experience with Epic and Outlook.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Communication

Typing 45 WPM

Microsoft Office

Education

Education equivalency

Tools

Epic

Outlook

Job description

University of Utah Health is seeking a patient scheduling call center associate to provide exceptional customer service in a fast-paced environment. This role handles inbound and outbound calls, supports patient scheduling, and facilitates provider messaging while ensuring accurate information flow among medical staff and departments.

The position requires at least 1 year of communications or customer service experience (medical field preferred).