Remote PRN Central Scheduler — Patient Appointments

Intermountain Healthcare Inc.; Montpelier (VT); Teletrabalho; USD 27 000 - 35 000; Tempo parcial

Resumo da oferta

Intermountain Health is seeking a part-time, fully remote scheduling specialist to pre-register patients for appointments across multiple locations. You will handle high call volumes, validate insurance, input data, and assist with patient preparation and location details.

The role is PRN—As needed—with video interviews via Microsoft Teams and potential onsite interviews. Strong computer skills and customer-service orientation are essential.

Qualificações

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsabilidades

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Conhecimentos

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating Know

Multi-Channel Phone Experience

30+ WPM Typing Speed

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Formação académica

High school diploma or equivalent OR (4) years of revenue cycle experience

Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience

Descrição da oferta de emprego

Intermountain Health is seeking a part-time, fully remote scheduling specialist to pre-register patients for appointments across multiple locations. You will handle high call volumes, validate insurance, input data, and assist with patient preparation and location details.

The role is PRN—As needed—with video interviews via Microsoft Teams and potential onsite interviews. Strong computer skills and customer-service orientation are essential.