Remote Patient Service Specialist

Intermountain Healthcare Inc.; Murray (KY); Remote; USD 25,000 - 32,000; Part time

Job summary

Intermountain Health is hiring a Part-time Patient Service Representative (PSR) for a fully remote role. The PSR will be the first contact for patients, handling intake, scheduling, and billing communications.

The position supports flexible shifts with no guaranteed hours and a pay range of $18.31 to $23.80 per hour, depending on experience. Ideal candidates have at least six months of customer service experience, strong communication skills, and a commitment to privacy and PHI.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Stays current on role/responsibilities, updates etc.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health is hiring a Part-time Patient Service Representative (PSR) for a fully remote role. The PSR will be the first contact for patients, handling intake, scheduling, and billing communications.

The position supports flexible shifts with no guaranteed hours and a pay range of $18.31 to $23.80 per hour, depending on experience. Ideal candidates have at least six months of customer service experience, strong communication skills, and a commitment to privacy and PHI.