Remote Patient Scheduling Advocate I

Dr. Mylissa's Medical Boutique

Town of Texas (WI)

Hybrid

USD 23,000 - 47,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Job summary

Oak Street Health is seeking a CC Service Advocate I for remote work supporting patient scheduling and service excellence. You will handle scheduling, inquiries, data entry, and follow-ups to ensure an unmatched patient experience.

The role requires a high school diploma, 1 year of CS experience, and strong communication skills. Bilingual abilities and EMR experience are a plus. Competitive benefits accompany full-time remote employment.

Qualifications

High School diploma or equivalent required; some undergraduate education preferred.
1 year of customer service experience, call center preferred.
Flexible and friendly attitude toward patients.
Proficient PC skills, including basic Microsoft Excel.
Experience with EMR documentation preferred.
US work authorization.

Responsibilities

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
Customer Interaction: Provide courteous and professional service to patients, addressing inquiries and concerns.
Data Entry: Accurately enter patient information and appointment details.
Communication: Convey appointment details and instructions clearly to patients.
Problem Resolution: Resolve scheduling conflicts promptly.
Collaboration: Work with medical staff and other departments to ensure smooth scheduling operations.
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders.
Documentation: Maintain accurate records of all patient interactions.