Remote Patient Scheduling Advocate

Utah; United States; Remote; USD 21,000 - 25,000; Part time

Benefits offered by this job

Tuition reduction

Health coverage

Dental coverage

Life insurance

Retirement

Paid Time Off

11 paid holidays

Job summary

University of Utah Health is seeking a friendly call center teammate to support patient scheduling, provider messaging, and general operator services. The role emphasizes high-quality customer service and accurate information flow between medical staff and departments.

This is a part-time position with 8 weeks of training at a full-time schedule. Some work-from-home opportunities are available based on performance after 90 days.

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Experience with Epic and Outlook preferred.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and ability to resolve concerns.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries professionally.
• Coordinates services for customers according to policies and procedures; provides education as needed.
• Maintains schedule adherence and productive performance.
• Handles all customer contacts including scheduling requests, provider messages, inquiries, complaints, and feedback calls.
• Performs other administrative tasks as assigned by the manager.

Skills

Customer service

Verbal communication

Written communication

Typing 45 WPM

Microsoft Office

Multitasking

Professional demeanor

Tools

Epic

Outlook

Job description

University of Utah Health is seeking a friendly call center teammate to support patient scheduling, provider messaging, and general operator services. The role emphasizes high-quality customer service and accurate information flow between medical staff and departments.

This is a part-time position with 8 weeks of training at a full-time schedule. Some work-from-home opportunities are available based on performance after 90 days.