Patient Scheduling & Service Advocate

University of Utah Health; Salt Lake City (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

University of Utah Health is seeking a call center professional to handle patient scheduling, provider messaging, and general operator services. You will resolve inquiries with a customer-focused approach and coordinate service delivery across medical staff and departments.

The role emphasizes accuracy, productivity, and timely communication, using Epic and Outlook as primary tools in an office setting in Salt Lake City. Previous experience in health care communications is preferred.

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Experience with Epic and Outlook.
• Typing speed of at least 45 WPM.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal communication

Written communication

Typing 45 WPM

Microsoft Office

Multi-tasking

One-call resolution

Tools

Epic

Outlook

Job description

University of Utah Health is seeking a call center professional to handle patient scheduling, provider messaging, and general operator services. You will resolve inquiries with a customer-focused approach and coordinate service delivery across medical staff and departments.

The role emphasizes accuracy, productivity, and timely communication, using Epic and Outlook as primary tools in an office setting in Salt Lake City. Previous experience in health care communications is preferred.