Bilingual Customer Advocate – Remote Opportunities

Utah; South Jordan (UT); Hybride; USD 21 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Tuition reduction

Health coverage

Retirement

Paid time off

11 paid holidays

Résumé du poste

University of Utah Health Hospitals and Clinics in South Jordan is seeking a patient scheduling specialist for our on-site Care Navigation center. The role focuses on delivering excellent customer service via inbound and outbound calls, coordinating with medical staff and departments to schedule appointments and relay provider messages.

The position emphasizes accuracy, productivity, and professional communication, with on-site training and potential (case-by-case) work-from-home opportunities

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Experience with Epic and Outlook preferred.

Responsabilités

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Connaissances

Customer service

Call center experience

Epic

Outlook

Outils

Epic

Outlook

Description du poste

University of Utah Health Hospitals and Clinics in South Jordan is seeking a patient scheduling specialist for our on-site Care Navigation center. The role focuses on delivering excellent customer service via inbound and outbound calls, coordinating with medical staff and departments to schedule appointments and relay provider messages.

The position emphasizes accuracy, productivity, and professional communication, with on-site training and potential (case-by-case) work-from-home opportunities