Bilingual Patient Support Advocate – Remote‑Eligible

Utah; United States; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition benefits

Health coverage

Retirement plan

Paid time off

11 holidays per year

Job summary

University of Utah Health is seeking an on-site call center specialist to handle patient scheduling, provider messaging, and general operator services. You will deliver professional customer service, coordinate information flow between departments, and maintain high productivity in a fast-paced environment.

The role begins with on-site training at the Care Navigation Center, with potential work-from-home opportunities evaluated after 90 days based on performance and departmental policy.

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Experience with Epic and Outlook preferred.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal communication

Written communication

Typing 45 WPM

Multitasking

Microsoft Office

Tools

Epic

Outlook

Microsoft Office Suite

Job description

University of Utah Health is seeking an on-site call center specialist to handle patient scheduling, provider messaging, and general operator services. You will deliver professional customer service, coordinate information flow between departments, and maintain high productivity in a fast-paced environment.

The role begins with on-site training at the Care Navigation Center, with potential work-from-home opportunities evaluated after 90 days based on performance and departmental policy.