Patient Scheduling Advocate - Call Center Specialist

Utah; Utah; Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

University of Utah Health is seeking a patient-focused call center representative to handle inbound and outbound calls for patient scheduling, provider messaging, and general operator services. This role ensures accurate information flow between medical staff and departments, while delivering exceptional customer service.

Responsibilities include resolving inquiries, coordinating services, maintaining productivity, and supporting a busy office environment.

Qualifications

• Minimum one year of experience in communications or customer service in a related medical field or equivalent educational experience.

Responsabilités

• Provides excellent customer service by resolving concerns and inquiries in a professional manner.
• Coordinates services and provides customer education as needed.
• Maintains schedule adherence and productivity standards.
• Handles patient scheduling requests, provider messages, and general inquiries.
• Performs other administrative duties as assigned.

Connaissances

Customer service

Verbal communication

Written communication

Microsoft Office

Typing 45 WPM

Time management

Multi-tasking

Customer request handling

Outils

Epic

Outlook

Description du poste

University of Utah Health is seeking a patient-focused call center representative to handle inbound and outbound calls for patient scheduling, provider messaging, and general operator services. This role ensures accurate information flow between medical staff and departments, while delivering exceptional customer service.

Responsibilities include resolving inquiries, coordinating services, maintaining productivity, and supporting a busy office environment.