Patient Scheduling Advocate I (Hybrid/Remote)

Utah; South Jordan (UT); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tuition 50% off for eligible employees

Health, Dental, Life Insurance

Retirement

Paid Time Off

11 Paid Holidays

Job summary

University of Utah Health is hiring for a call center role focused on patient scheduling and provider messaging. The position emphasizes customer service in a fast-paced office setting, with on-site initial training and a hybrid work option after assessment.

Responsibilities include resolving inquiries, coordinating services, and maintaining high productivity while following department policies. Multilingual candidates are welcomed.

Qualifications

• One year of experience in communications or customer service or related medical field.
• Proficient with Microsoft Office applications and basic computer literacy.
• Typing speed of at least 45 WPM and strong written/verbal communication.

Responsibilities

• Provide excellent customer service resolving inquiries in a professional manner.
• Coordinate services per policies; educate customers as needed.
• Maintain schedule adherence and productivity at expected levels.
• Handle patient scheduling requests, provider messages, inquiries, complaints.

Skills

Customer service

Verbal/written communication

Typing 45 WPM

MS Office

Education

1 year experience or educational equivalency

Tools

Epic

Outlook

Microsoft Office

Job description

University of Utah Health is hiring for a call center role focused on patient scheduling and provider messaging. The position emphasizes customer service in a fast-paced office setting, with on-site initial training and a hybrid work option after assessment.

Responsibilities include resolving inquiries, coordinating services, and maintaining high productivity while following department policies. Multilingual candidates are welcomed.