Patient Scheduling Advocate (Remote After 90 Days)

Utah; South Jordan (UT); Hybrid; USD 21,000 - 26,000; Part time

Benefits offered by this job

Tuition 50% reduction

Health/Dental/Life Insurance

Retirement

Paid Time Off

11 Paid Holidays per year

Job summary

University of Utah Health Hospitals and Clinics in South Jordan, UT, seeks a part-time call center specialist to handle inbound and outbound calls for patient scheduling, provider messaging, and general operator services. This role supports accurate information flow between medical staff and departments and offers work-from-home opportunities after 90 days based on performance.

The position requires excellent customer service, strong communication, and the ability to multi-task in a fast-paced

Qualifications

• One year of experience in communications, customer service, a related medical field, or educational equivalency.

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Skills

Customer service

Verbal & written communication

One call resolution

Microsoft Office

Typing 45 WPM

Punctuality

Multi-tasking

Tools

Epic

Outlook

Job description

University of Utah Health Hospitals and Clinics in South Jordan, UT, seeks a part-time call center specialist to handle inbound and outbound calls for patient scheduling, provider messaging, and general operator services. This role supports accurate information flow between medical staff and departments and offers work-from-home opportunities after 90 days based on performance.

The position requires excellent customer service, strong communication, and the ability to multi-task in a fast-paced