Remote Patient Scheduling Advocate

FailSafe Communications; Maine; Hybrid; USD 48,712,000 - 97,909,000; Full time

Job summary

Oak Street Health is hiring a Contact Center Service Advocate I for remote work in the United States. You will manage patient appointments, communicate clearly with patients, and coordinate with medical staff to ensure a smooth scheduling process.

The role requires a High School diploma or equivalent, 1 year of customer service, and EMR experience. Training is remote; the position offers full-time hours and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience, call center experience preferred.
• Experience with EMR documentation preferred.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.

Responsibilities

• Appointment Scheduling: schedule, reschedule, and cancel patient appointments.
• Customer Interaction: provide courteous and professional service to patients.
• Data Entry: enter patient information and appointment details into scheduling system.
• Communication: convey appointment details and instructions clearly to patients.
• Problem Resolution: resolve scheduling conflicts promptly.
• Collaboration: work with medical staff and other departments to ensure smooth scheduling.
• Follow-Up: call to confirm appointments and provide reminders.
• Documentation: maintain accurate records of interactions and transactions.
• Other duties or special projects as assigned.

Skills

Customer service

Call center

EMR documentation

Spanish speakers preferred

Education

High School diploma or equivalent

Job description

Oak Street Health is hiring a Contact Center Service Advocate I for remote work in the United States. You will manage patient appointments, communicate clearly with patients, and coordinate with medical staff to ensure a smooth scheduling process.

The role requires a High School diploma or equivalent, 1 year of customer service, and EMR experience. Training is remote; the position offers full-time hours and a comprehensive benefits package.