Remote Patient Scheduling Advocate

CVS Health Corporation; Kansas; Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Retirement Savings

Wellness Programs

Job summary

Oak Street Health is seeking a CC Service Advocate I to support scheduling and patient experience in a remote role. You will handle inbound and outbound calls, schedule appointments, and ensure accurate data entry, delivering courteous service to patients.

The position offers 40 hours weekly with variable schedules, including potential weekend shifts. Requires high school diploma, 1 year customer service, and basic PC skills; remote work setup with private space and reliable internet.

Qualifications

• High School diploma or equivalent required, some undergraduate education preferred.
• 1 year of customer service experience, call center experience preferred.
• Proficient PC skills including basic Microsoft Excel.

Responsibilities

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction: Provide courteous and professional service to patients, addressing inquiries and concerns.
• Data Entry: Accurately enter patient information and appointment details into scheduling system.
• Communication: Clearly communicate appointment details and instructions to patients.
• Problem Resolution: Address scheduling conflicts or issues promptly.
• Collaboration: Work with medical staff and other departments to ensure smooth scheduling.
• Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders.
• Documentation: Maintain accurate records of all interactions and transactions with patients.
• Other duties or special projects as assigned.

Skills

Customer service

Multitasking

EMR documentation

MS Excel

Education

High school diploma or equivalent

Tools

EMR system

Job description

Oak Street Health is seeking a CC Service Advocate I to support scheduling and patient experience in a remote role. You will handle inbound and outbound calls, schedule appointments, and ensure accurate data entry, delivering courteous service to patients.

The position offers 40 hours weekly with variable schedules, including potential weekend shifts. Requires high school diploma, 1 year customer service, and basic PC skills; remote work setup with private space and reliable internet.