Remote Appointment Concierge – Health Care Support

Dr. Mylissa's Medical Boutique; Hawaii; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits

Remote-friendly

Flexible schedule

Job summary

Oak Street Health seeks a motivated CC Service Advocate I for a remote, full-time role. You will handle inbound/outbound calls to schedule, reschedule, and cancel patient appointments while delivering courteous patient service and accurate data entry.

Responsibilities include clear communication of instructions, resolving scheduling conflicts, and collaborating with medical staff to maintain smooth operations. A high school diploma and 1 year of customer service experience are required.

Qualifications

• High School diploma or equivalent required; some undergraduate education preferred.
• 1 year of customer service experience; call center experience preferred.
• Flexible and positive attitude with patient population.
• Experience with EMR documentation preferred.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Schedule patient appointments via inbound and outbound calls.
• Provide courteous, professional service and address inquiries.
• Enter patient information accurately into scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Resolve scheduling conflicts promptly.
• Collaborate with medical staff to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Appointment scheduling

Communication

Data entry

Problem resolution

Collaboration

Follow-up

Documentation

Remote work

Microsoft Excel

Google Suite

Education

High School diploma or equivalent

Some undergraduate education

Tools

EMR (Electronic Medical Record)

Microsoft Excel

Google Suite

Job description

Oak Street Health seeks a motivated CC Service Advocate I for a remote, full-time role. You will handle inbound/outbound calls to schedule, reschedule, and cancel patient appointments while delivering courteous patient service and accurate data entry.

Responsibilities include clear communication of instructions, resolving scheduling conflicts, and collaborating with medical staff to maintain smooth operations. A high school diploma and 1 year of customer service experience are required.