Remote Call Center Advocate: Patient Scheduling Pro

Dr. Mylissa's Medical Boutique; Louisiana (MO); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Remote CC Service Advocate I to join our patient-centered team. You will handle inbound and outbound calls, schedule appointments, enter data accurately, and deliver an exceptional patient experience.

The role requires a high school diploma, at least 1 year of customer service, basic EMR experience, and strong communication. We offer comprehensive benefits and a supportive remote-work environment.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience preferred.
• Flexible and positive attitude.
• Friendly and nurturing attitude toward our patient population of older adults.
• Experience with EMR documentation preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Outstanding phone demeanor and etiquette.
• High level of integrity.
• Proficient PC skills, including basic Microsoft Excel skills.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization required.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients, addressing inquiries and concerns.
• Accurately enter patient information and appointment details into the scheduling system.
• Communicate appointment details and any necessary instructions to patients clearly.
• Address and resolve scheduling conflicts or issues promptly.
• Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of all interactions and transactions with patients.
• Perform other duties or special projects as assigned.

Skills

Customer service

Multitasking

Phone etiquette

Excel

PC skills

Integrity

US work authorization

Education

High school diploma

Tools

EMR system

Job description

Oak Street Health is seeking a Remote CC Service Advocate I to join our patient-centered team. You will handle inbound and outbound calls, schedule appointments, enter data accurately, and deliver an exceptional patient experience.

The role requires a high school diploma, at least 1 year of customer service, basic EMR experience, and strong communication. We offer comprehensive benefits and a supportive remote-work environment.