Remote Call Center Service Advocate I — Patient Scheduling

Dr. Mylissa's Medical Boutique; Washington; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical benefits package

Dental and vision coverage

Paid time off

Job summary

Oak Street Health seeks a CC Service Advocate I to support remote patient scheduling and service excellence. You will handle calls to book, reschedule, and remind patients while maintaining accurate records and providing courteous, professional care.

Ideal candidates have at least 1 year in customer service, strong communication skills, and familiarity with EMR systems. This full-time role offers comprehensive benefits and a remote work setup.

Qualifications

• High School diploma or equivalent required; some undergraduate education preferred.
• 1 year of customer service experience, call center experience preferred.
• Flexible and positive attitude; friendly toward our patient population.
• Experience with EMR documentation preferred.
• Proficient PC skills including basic Microsoft Excel.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization required.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous and professional service to patients and address inquiries.
• Accurately enter patient information and appointment details into scheduling systems.
• Communicate appointment details and any instructions to patients clearly.
• Address and resolve scheduling conflicts or issues promptly.
• Collaborate with medical staff and other departments to ensure smooth scheduling operations.
• Conduct follow-up calls to confirm appointments and provide reminders.
• Maintain accurate records of all interactions and transactions with patients.
• Perform other duties or special projects as assigned.

Skills

Customer service

Multitasking

Time management

Phone etiquette

Data entry

Scheduling

Effective communication

Microsoft Excel

US work authorization

Spanish/Chinese/Polish language skills

Education

High School diploma or equivalent

Undergraduate education preferred

Tools

EMR documentation

Microsoft Excel

Scheduling software

Job description

Oak Street Health seeks a CC Service Advocate I to support remote patient scheduling and service excellence. You will handle calls to book, reschedule, and remind patients while maintaining accurate records and providing courteous, professional care.

Ideal candidates have at least 1 year in customer service, strong communication skills, and familiarity with EMR systems. This full-time role offers comprehensive benefits and a remote work setup.