Remote Patient Care Scheduler I

Dr. Mylissa's Medical Boutique; Indiana (PA); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Comprehensive benefits package

Job summary

Oak Street Health in the United States is seeking a CC Service Advocate I to join our remote team. You will handle inbound/outbound calls, schedule patient appointments, and ensure a patient-centered experience across the care journey.

Requirements include a high school diploma, 1 year of customer service, strong communication, and basic PC skills. This full-time remote role offers 40 hours weekly with comprehensive benefits and a competitive pay range of $17.00 to $34.15 per hour.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience, call center preferred.
• Proficient PC skills including basic Microsoft Excel.
• Ability to multitask and manage time effectively.
• US work authorization and reliable remote setup.

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Provide courteous, professional service and address patient inquiries.
• Enter patient information accurately into the scheduling system.
• Communicate appointment details and instructions clearly to patients.
• Resolve scheduling conflicts and coordinate with medical staff as needed.
• Maintain documentation of interactions and follow-up reminders.

Skills

Customer service

Multitasking

Phone etiquette

US work authorization

Excellent communication

Education

High School diploma or equivalent

Tools

EMR system

Google Suite

Excel basics

Job description

Oak Street Health in the United States is seeking a CC Service Advocate I to join our remote team. You will handle inbound/outbound calls, schedule patient appointments, and ensure a patient-centered experience across the care journey.

Requirements include a high school diploma, 1 year of customer service, strong communication, and basic PC skills. This full-time remote role offers 40 hours weekly with comprehensive benefits and a competitive pay range of $17.00 to $34.15 per hour.